1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Please note:

• Orders are processed Monday through Friday, excluding weekends and public holidays.
• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you’ll receive a confirmation email with tracking information (where available).

2. Shipping Time

Estimated delivery times vary depending on your location.

• Domestic Orders: 3–7 Business Days
• International Orders: 7–15 Business Days

Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

From time to time, ShopAylure may offer free shipping promotions on eligible orders. Any applicable shipping offers will be clearly displayed on our website.

4. Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details (if available). You can use the tracking information to monitor the status of your shipment until it reaches your delivery address.

5. Delivery Delays

While we work with trusted shipping partners to deliver your order as quickly as possible, delays may occasionally occur due to:

• Severe weather conditions
• Customs inspections
• High shipping volumes
• Carrier delays
• Incorrect or incomplete shipping information

We appreciate your patience and understanding in these situations.

6. Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

ShopAylure is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided during checkout.

7. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our support team as soon as possible.

To help us investigate your request, please provide:

• Your order number
• Photos of the damaged package or product (if applicable)
• A brief description of the issue

We’ll work with the shipping carrier to resolve the matter promptly.

8. International Shipping

International orders may be subject to customs duties, import taxes, or additional fees imposed by your local customs authority.

These charges are the responsibility of the customer unless otherwise stated.

9. Contact Us

If you have any questions regarding shipping or your order status, our support team is happy to assist you.

Email:   sales@shopaylure.com